Tasks:

• Create detailed business plans designed to attain predetermined goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long-term partnerships
• Present products to prospective clients
• Provide professional after-sales support to maximize customer loyalty
• Remain in regular contact with clients to understand and meet their needs
• Respond to complaints and resolve issues to the customer’s satisfaction and maintain the company’s reputation
• Negotiate agreements and keep records of sales and data
• Advise clients on creating profitable processes
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Qualifications:

• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales, and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software (e.g., Salesforce) is a plus
• Excellent communication/presentation skills, negotiation skills, and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• A customer-oriented attitude
• Problem-solving aptitude
• Ability to work well with a team