Tasks:

• Engage in professional and friendly communications with customers via call/email/chat
• Actively listen to customer needs and inquiries to determine appropriate service actions
• Assist colleagues and other employees with administrative duties
• Refer any customer questions regarding products or services to the appropriate person
• Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers
• Use various software applications such as spreadsheets, field and work management, CRM, and scheduling software to enter, edit, and/or format data and/or reports

Qualifications:

• Prior experience with customer service
• Excellent oral & written communication skills (English language)
• Excellent customer relationship skills
• Excellent organization skills
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Computer or data entry skills
• Proficient in Microsoft Tools and Google Suite
• Has great attention to detail
• Ability to meet deadlines
• Requires minimal supervision