Tasks:

• Contact potential or existing customers to inform them about a product or service using scripts
• Cold calling
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the extra mile to meet the sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Qualifications:

• Relevant experience
• Understanding of sales process, preferably with customer service experience
• Excellent communication skills
• Excellent interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints